Refund Policy

Cancellation Before Shipment

If the order or the items that you want to cancel have not been shipped yet, you can write to our customer support team on prismcollectionmumbai@gmail.com or send us a whatsapp message on +91 88502 14141 ( Mon-Sat 10:00 AM-9:00PM ).

In such cases, the order will be cancelled and the money will be refunded to you within 7-10 business days after the cancellation request.

Cancellation Post Shipment

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on prismcollectionmumbai@gmail.com

• In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

• Once we receive the product back and verify its packaging/condition, we will refund your money within 7-10 business days. You will be notified of the same by email.

Return & Refund Policy

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same via our email prismcollectionmumbai@gmail.com

Conditions for Return

• Please notify the receipt of a Damaged / Defective product within maximum 12 hours of  the delivery.

• Products/Items should be UNUSED.

• Products should be returned in their original packaging along with the accessories, IMEI stickers, in the same condition in which you received it. Product must also be in its original package.

• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

• To complete your return process, we will need a receipt or proof of purchase or invoice copy.

Refunds

We will process the refund after receiving the receipt of the product by Prism Collection.  All refunds will be routed through any other bank debit or credit card accounts after adjusting the cancellation charges. Refund will be processed based on the Payment Mode of the order.

• Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will be reflected in the next statement.

• Orders paid by net banking accounts will be credited back to bank account

• For all other modes of payment, we will send a refund cheque. The cheque will be made in favour of the name as in the "billing name" provided at the time of placing the order

• Once your return is received and inspected, you will receive an email about the status of your return.

• In case, your return has been accepted, the refund amount will be processed immediately. A credit will be automatically applied to your credit card or original payment method within 3-7 working days.